DraftKings is getting a lot of heat from customers who were hacked, affecting nearly $300,000 in funds.
Affected customers were locked out of their accounts and some had massive withdrawals from their accounts, while a direct customer service number could not be found.
Justin White, 40, of New York told Action Network he couldn’t find a customer service number, and when found a link to a live chat, the link went to a page that didn’t have a live chat.
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DK_Assist was the only page on Twitter he could find, and it was posted by the hackers with the “Free Money!” He got it from unsuspecting customers on DraftKings.
“DraftKings is aware that some customers are experiencing irregular activity with their accounts,” DraftKings co-founder Paul Lieberman said in a statement obtained by Fox News Digital. “We currently believe that these customers’ login information was compromised on other websites and then used to access their DraftKings accounts where they used the same login information. We have found no evidence that DraftKings’ systems were breached in order to obtain this information. We have identified customer amounts of less than $300,000 that were affected, and we intend to make amends to any customers who were affected.
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“We strongly encourage customers to use unique passwords for DraftKings and all other sites, and we strongly recommend that customers do not use third parties for the purpose of tracking betting information on DraftKings and other betting apps. Do not share your password with anyone, including sites from
Stories from other customers said that despite having two-factor authentication, hackers were able to change the account’s phone number. Therefore, the code needed to log into the account would go to the hacker’s phone instead.
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Because of the situation, DraftKings stock took a slight dive on Monday, after DraftKings later acknowledged the hacking.
“We are aware of reports of problems with customer accounts and are investigating,” he tweeted. “If a customer is having issues with their account, please contact the Customer Experience team at [email protected]”
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Many customers experienced hacking on Sunday during one of the busiest sports betting days of the week with the NFL playing. There was also the start of the 2022 FIFA World Cup, which has added more betting opportunities for the next few weeks.