Stream elements react after glitch leaves streamers thousands of dollars out of pocket

published, 2022-11-19t12:33:56

Updates, 2022-11-19t12:34:06

StreamElements has responded after an issue with HelloFresh sponsorships left creators thousands of dollars out of pocket.

StreamElements is an incredibly popular site with content creators of all platforms, making it easy for live streamers to introduce sponsorships, overlays, tipping services, and more into their streams.

It is used by content creators from the world’s most visited streaming sites including YouTube and Twitch.

However, on November 18, several creators reported major issues with the service, leaving thousands of dollars out of their pocket as a result of the StreamElements glitch related to HelloFresh sponsorships.

an influential writerstrobe‘ shared an image of his PayPal account displaying a balance of ‘$2,449,’ adding that StreamElements sponsorships were the cause of the problem.

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Others agreed with the creator’Phantom‘displaying a balance greater than $7,000, while’Jessica‘ noticed that his balance had gone over -$400.

They said: “If you have a HelloFresh sponsorship with StreamElements then check your email, I am negative $500 what the hell. They took my money without any reason.”

Realizing the seriousness of the issue, StreamElements took immediate action to answer, They said this was related to an issue related to HelloFresh sponsorship, and encouraged those affected to get in touch.

“The team is aware of the payment issue related to HelloFresh campaigns and it is currently being resolved,” he said. “An email has been sent to all creators affected by this issue with an update, so please check your email associated with your StreamElements account…Thanks in advance for everyone’s patience while we make these updates.”

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He did not delve into the specifics of what caused the problems, but given their severity and the amount of money involved, many were reassured by the prompt response and commitment to fix the problem.

We can assume that the people involved will get their money back and the issues will be resolved completely.

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