United passengers stranded in Delhi after Friday’s Chicago nonstop cancellation

New Delhi: UnitedDelhi-Chicago nonstop (UA 713) was canceled on Friday and passengers complained that the airline did not arrange hotel stay for those who needed it and to facilitate their exit through immigration. The Boeing 787-9 Dreamliner took off on Friday around 1.10 a.m. the scheduled departure time. After reaching the taxiway, it was learned that the plane had developed a technical fault. After that it came back to T3 of IGI Airport.
An inflight announcement was made at 1.55 a.m. asking passengers to disembark as the crew would have exceeded the flight duty time limit (fdtl) – the maximum time for which they can operate in accordance with the rules to ensure safety – if the aircraft took off for a nonstop trip to the windy city after this delay. While these issues regularly occur in aviation, passengers complained that United did not do what airlines should do after such cancellations — provide hotel accommodation to those who need it and pick up passengers from the airport. Escort to immigration to help you exit.
Comments from United have been sought and are awaited.

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